Whilst writing The Digital Charity we conducted a number of interviews with people working in, and with, charities in a digital capacity. We’re very excited to share their stories and to pass on some of their insights with you here.
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Co-designing an awareness-raising campaign
Mandy talks about working on an awareness-raising campaign with Newcastle Carers, and how their radical approach of involving service users in the creative process brought about a number of fantastic benefits.
Understanding your audience with personas
Vikram is a senior user experience designer. In this interview, he shares his experience and knowledge on persona development, helping you to understand the value in getting to know your audience.
Building online communities
Carley was instrumental to a project designed to facilitate peer support for people affected by child sexual exploitation. In this interview she talks about the process of developing and maintaining an online community forum.
Auditing content during website redesign
Emmelie and her team were responsible for scrutinising every piece of content during a website redesign process. In this interview she shares the process and outcome, as well as her top tips to help you produce content that works for your audience.